IT Help Desk / User Support Technician (Full-Time)
Horizon Home Care & Hospice is seeking an IT Help Desk / User Support Technician to join our growing IT family and serve as the IT support contact.
- The IT Help Desk / User Support Technician will respond to user requests via phone, ticketing system and walk-up (face-to-face) regarding users day-to-day computer issues such as password maintenance, account lockouts, printing issues and a variety of other inquiries; escalating those that need higher level support appropriately. The Technician will also support user account set ups, routine maintenance, and hardware/software upgrades.
- Function as an escalation point for internal customers and team members. Provide phone, email and in-person technical support. Also act as a liaison with trusted partners to facilitate solutions.Assists with technical design, system administration and process improvement, including maintaining and updating Agency technologies and documentation.
- Understands regulations and ensues the security of information and related standards.
- This position will be the "face" and "voice" of the IT Department, so we are seeking an individual that has exceptional customer service skills and has the ability to interact with employees of all levels and with varying technical proficiency.
Horizon Home Care and Hospice, Inc. is an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their race, color, religion, sex, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an affirmative action program through which we take good faith efforts to recruit, hire and advance in employment qualified minorities, women, persons with disabilities, Vietnam era veterans, and other protected veterans.