IT Help Desk / User Support Technician (Full-Time)
Horizon Home Care and Hospice is proud to be named a 2018 Top Workplace – Making Horizon a 5-time Top Workplaces awardee!!!
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Horizon, located in Milwaukee, WI, a leading not-for-profit home care and hospice organization (550+ employees) is seeking a IT Help Desk / User Support Technician to join our growing IT family and serve as the first tier help desk point of contact for our office and field staff for MS Office applications and Windows Operating Systems issues and questions .
The IT Help Desk / User Support Technician will respond to user requests via phone, ticketing system and walk-up (face-to-face) regarding users day-to-day computer issues such as password maintenance, account lockouts, printing issues and a variety of other inquiries; escalating those that need higher level support appropriately. The Technician will also support user account set ups, routine maintenance, and hardware/software upgrades.
Hours for the position are Monday-Friday, 8:00am - 5:00pm with coverage of 1-2 weekends per month.
This position will be the "face" and "voice" of the IT Department, so we are seeking an individual that has exceptional customer service skills and has the ability to interact with employees of all levels and with varying technical proficiency.
Minimum requirements for this role include a high school diploma or equivalent, plus completion of a minimum of 1 year of vocational/technical school and 2 years of related help desk experience. Knowledge and experience of Microsoft Office and operating experiences a must . Some local travel occasionally required so must have valid driver's license, reliable vehicle, and auto insurance.
Horizon Home Care and Hospice, Inc. is an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their race, color, religion, sex, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an affirmative action program through which we take good faith efforts to recruit, hire and advance in employment qualified minorities, women, persons with disabilities, Vietnam era veterans, and other protected veterans.